Support

How to get help with a Krapple Studios product.

1. Start with the product documentation

Each product documents its own error codes and troubleshooting by subsystem. For PteroCloud:

• Error codes — look up the code shown in the panel.
• Troubleshooting — by subsystem.
• Diagnostics & support — read-only checks and support bundles.

2. Gather evidence — redacted

Most products ship a support-bundle command that produces a redacted archive. Bundles are always redacted (there is no unredacted mode), a final secret scan is fail-closed, and nothing is uploaded to Krapple automatically. For PteroCloud, see Diagnostics & support.

3. Join the community Discord

For quick questions, tips and community help, join the Krapple Studios Discord:

:fontawesome-brands-discord: Join the Discord

Discord is community and peer support. For account, licensing or purchase issues use the official support channel below.

4. Contact support

Use the support channel provided with your license or purchase, and include:

• The product and its version.
• The opaque support id for any error (for example PC-YYYYMMDD-XXXXXX in PteroCloud).
• The redacted support bundle.

Never send secrets

Do not send license keys, API/provider tokens, database or Redis passwords, SSH keys or admin credentials. Support never needs them.

Account and licensing questions

See Account & licensing.